Quality Assurance Manager

Quality Manager
Humdinger Bromborough, Wirral (CH62)

Play a key role in driving food safety, quality and compliance at one of the UK’s leading nut processing sites. As Quality Assurance Manager at Humdinger in Bromborough, you will oversee a high-performing team and shape a strong quality culture across the factory.

Position type: Permanent, Full Time
Working Hours: Monday – Friday, 08:30 – 16:30 (flexibility required)
Key Benefits: Healthcare cash plan via Paycare (Dental, Optical, Therapies, Counselling) valued at £400+ annually

Closing Date: Friday 3rd July 2026

People & Leadership

• Manage and develop the site Quality and QA team, including recruitment, performance reviews, absence management and day-to-day people activity 
• Set clear objectives and monitor progress through regular 1:1s and performance reviews
• Coach and support team members to build capability, close skills gaps and ensure high performance standards
• Motivate teams to drive a strong quality and food safety culture across the wider site
• Deliver effective communication through briefings and updates to ensure teams are aligned and informed

Quality Standards, GMP & Compliance

• Ensure all intake, in-process and finished product quality checks are completed to required standards
• Maintain and continuously improve GMP standards through auditing, coaching and corrective actions
• Ensure all products and processes meet internal specifications, customer requirements and food safety standards
• Lead allergen management standards across the site, ensuring control measures are fully understood and implemented
• Drive “right first time” culture to reduce defects, rework and quality losses

Audits, Customer & Technical Compliance

• In collaboration with the site Technical Manager, support internal and external audits, including BRC and retailer audits, ensuring successful outcomes
• Manage responses to audit findings, ensuring robust root cause analysis and timely close-out of non-conformances
• Interpret and implement customer codes of practice and technical standards across the site
• Act as the key quality contact during customer visits, audits and technical reviews

Quality Systems, Documentation & Reporting

• Maintain and improve quality systems including QMS documentation, procedures and standards
• Ensure traceability, internal audits, testing schedules and verification activities are completed as required
• Analyse QA data, complaints and non-conformance trends to drive performance improvements
• Ensure all quality documentation is accurate, up to date and audit-ready

Incidents, Complaints & Continuous Improvement

• Investigate customer complaints and internal non-conformances, ensuring effective root cause and preventative actions
• Reduce complaint levels and QA holds through structured problem solving and continuous improvement initiatives
• Identify cost-saving and efficiency opportunities while maintaining product quality
• Support site-wide initiatives to improve food safety, quality performance and operational excellence

Stakeholder & Cross-Functional Working

• Work closely with Operations, NPD, H&S, Hygiene, Engineering and HR teams to deliver site objectives
• Act as the link between NPD and the factory to ensure smooth product trials and launches
• Build strong relationships with customers, auditors and external stakeholders
• Collaborate across the group to share best practice and drive consistent quality standards

Experience

• Experience managing a Quality team within a food manufacturing environment
• Proven track record of managing audits, including BRC and retailer standards
• Strong experience of GMP, HACCP and food safety systems
• Experience investigating non-conformances, complaints and driving root cause solutions
• Experience working cross-functionally with Operations, NPD, Hygiene and Engineering teams
• Exposure to customer-facing audits and technical interactions
• Good working knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)

Competencies

• Strong people management skills, with the ability to motivate and develop teams
• Confident decision-maker, able to work under pressure and to tight deadlines
• Excellent communication skills, both written and verbal
• Proactive and solution-focused approach to problem solving
• High attention to detail with a continuous improvement mindset
• Ability to influence and build strong working relationships at all levels

Qualifications

• Level 3 Food Safety (or equivalent)
• Level 3 HACCP (or equivalent)
• Internal auditing qualification or relevant experience
• Customer-specific training courses (e.g. M&S)- desirable but not essential

• 25 days annual holiday entitlement
• 4% employer and 5 % employee pension plan
• Life assurance plan x4 basic salary
• Various salary sacrifice schemes including pension payments, cycle to work and electric car (subject to meeting minimum criteria)
• Healthcare cash plan via paycare (Dental, Optical, Chiropody, Professional Therapy, Counselling) with a value over £400 each year

Humdinger Bromborough (Wirral) is a major UK nut processing and packing site, employing around 200 people within a 67,000 sq. ft purpose‑built facility. The site has a long heritage in nut and peanut processing and became part of Humdinger in 2023. Today, Bromborough processes and packs over 23,000 tonnes per year, supplying high‑quality nut snacks, peanut products and ingredients across retail, food service and ingredient channels. With a strong focus on allergen control, dry roasting expertise and operational excellence, the site plays a critical role in delivering safe, compliant and high‑quality snacking products to customers. 

Application Process

Please apply online via our careers portal: create your account, upload your CV, and answer all the requested questions. You will then be contacted by our Talent Acquisition team via phone call to explore your experience and suitability for the role in more detail. 

First Stage Interview – On Site

If selected, you will be invited to an on‑site interview with the Technical Manager. This will be a structured interview focused on your quality management knowledge, experience and competency‑based examples.

Second Stage Interview – On Site

The final stage includes a factory tour and an in‑depth Q&A session, allowing you to demonstrate your working knowledge of a food manufacturing environment and giving you the opportunity to learn more about the role, team and site.

Humdinger is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please let us know if you require any special arrangements or adjustments to be made for your interview by speaking with the Talent Acquisition team at application stage. 

For detailed information on how we process your personal data, please review our candidate privacy policy on our careers portal.